Refund Policy

This Refund Policy explains the terms, conditions, and processes for requesting refunds on digital packages and software subscriptions purchased through Screenify, operated by individual developer Aadil Jakir Husen Shaikh, located in Mumbai, Maharashtra, India.

All transactions, billing cycles, checkouts, and customer invoices are handled securely by Dodo Payments, our primary Merchant of Record and payment gateway. As such, billing and refund executions are processed in alignment with Dodo Payments' customer compliance policies and terms.

Screenify provides high-resolution, custom marketing storefront creatives generated through AI-assisted models. Because these files are generated on demand and delivered digitally, purchases are generally considered final once the high-resolution files have been downloaded or unlocked.

• Cancellation: You can cancel your Screenify subscription at any time via your Billing settings panel or customer portal page. Upon cancellation, you will continue to have full Pro access to the Service until the end of your current active billing cycle, and no further automatic renewals will occur.
• Partial Months: We do not provide prorated refunds or credits for partial billing periods or unused credits during a billing cycle.

For one-time generation packages or credit packs, sales are considered final once the assets have been generated and unlocked. If you choose not to download the generated assets due to a change of mind, you are not eligible for a refund.

We are committed to delivering the product as described. We will issue refunds or credit reinstatements in the following technical scenarios:

• Failed Generations: A system error on our server or the AI API fails to output the slide sequence, and you do not receive the digital files.
• Image Delivery Glitches: You are unable to download the final high-resolution zip or images due to persistent database or server-side download issues that we cannot resolve within 48 hours of notification.

In the event that our billing system charges you multiple times for the same transaction or subscription due to a connection drop or software anomaly, we will issue a full refund for the duplicate transaction(s) immediately upon verification.

Refunds will not be granted under the following circumstances:

• Dissatisfaction with the creative styling, copy choices, template design, or copywriting variations generated by the AI (you retain full capability to edit text, adjust presets, change layouts, and choose templates manually inside the design studio before downloading).
• Rejection of your app storefront assets by the Shopify App Store review team.
• Poor performance, lack of app installs, or failure of the marketing assets to increase your conversions (Screenify provides design utilities but does not guarantee specific commercial outcomes).
• Account terminations resulting from violations of our Terms and Conditions or Acceptable Use Policy.

To request a refund, please send an email to support@screenify.cloud within seven (7) days of the transaction date. Your request must include:

1. Your account email address.

2. The transaction ID or Dodo Payments receipt number.

3. A detailed explanation of the technical issue, duplicate charge, or reason for the request.

We will review your request within three (3) business days and notify you of our decision.

We encourage you to contact our support team directly to resolve any billing errors, duplicate charges, or technical failures.

If you initiate a chargeback or payment dispute with your bank, credit card company, or payment processor without contacting us first, we reserve the right to temporarily suspend your Screenify account, pause active subscriptions, and restrict access to stored design sets during the active investigation of the dispute.